Privacy policy

Effective Date: August 7, 2025
Version: 1.0
App: Soulence
Company: Rusaka Technologies Pvt. Ltd.
Website: https://soulence.xyz
Company Website: https://www.rusaka.com
Support Email: support@soulence.xyz
Address: T-133, Moongipa Arcade, Off Andheri Link Road, Near Ganesh Chowk, D.N. Nagar, Andheri West, Mumbai, Maharashtra 400053

1. Who We Are

If you live in the EEA, UK, or Switzerland, your data controller is:
Rusaka Technologies Pvt. Ltd. – Soulence
T-133, Moongipa Arcade, Off Andheri Link Road, Near Ganesh Chowk, D.N. Nagar, Andheri West, Mumbai, Maharashtra 400053

If you live outside the EEA, your data controller is:
Rusaka Technologies Pvt. Ltd. – Soulence
T-133, Moongipa Arcade, Off Andheri Link Road, Near Ganesh Chowk, D.N. Nagar, Andheri West, Mumbai, Maharashtra 400053

2. Where This Privacy Policy Applies

This Privacy Policy applies to the Soulence website, mobile apps, events, and services we operate. Collectively, these are referred to as our “services.”
If any service requires a separate privacy policy, that policy will prevail.

3. Data We Collect

Data You Provide

Account Data: Basic information such as phone number, email, and date of birth.
Profile Data: Details like gender, interests, preferences, and approximate location. May include sensitive data (sexual orientation, religion, etc.) with consent.
Content: Photos, videos, audio, text, and chats shared within Soulence.
Purchase Data: Transaction details including item, date, and price. For direct payments, card or financial information may be required.
Marketing & Survey Data: Information from surveys, contests, focus groups, promotions, and research participation.
Third-Party Data: Data shared when using external accounts (Google, Facebook, Apple) or reporting another user.
Customer Support Data: Information provided during support interactions or moderation investigations.

Data Automatically Collected

Usage Data: Activity such as login times, features used, interactions, ads clicked, searches, and matches.
Technical Data: Device info such as IP address, OS, crash logs, cookies, and identifiers.

Data With Permission

Geolocation Data: Latitude/longitude if device permission is granted.
Face Geometry Data: Used for selfie or identity verification features.
ID Data: Government-issued ID for verification if provided.

4. Why and How We Use Your Data

We process your data primarily to operate the Soulence platform, enhance your experience, ensure safety, and meet legal requirements. Below are the purposes and legal bases for which we process your data:

To enable service usage:
We use your data to create and manage your account, operate features, recommend matches, and provide you with a personalized experience.
Legal basis: Contract performance; consent (for sensitive data).
Data categories: Account Data, Profile Data, Content, Usage Data, Technical Data.
To process purchases and payments:
When you make purchases or subscriptions through Soulence, your payment details and transaction information are processed securely to complete the transaction.
Legal basis: Contract performance.
Data categories: Account Data, Purchase Data, Technical Data.
For advertising and marketing:
We may use your data to personalize ads, run promotions, and evaluate campaign effectiveness. You may opt out at any time.
Legal basis: Consent (where required); legitimate interest.
Data categories: Account Data, Profile Data, Usage Data, Technical Data.
To improve our service and conduct research:
We analyze usage patterns, run surveys, and develop new features to make Soulence better.
Legal basis: Legitimate interest; contract performance; consent (for sensitive data when needed).
Data categories: All Data Categories.
For safety and security enforcement:
We use your data to detect, prevent, and respond to violations, fraud, or other illegal activities. This includes verifying your identity and ensuring user safety across the platform.
Legal basis: Legitimate interest; legal obligations; protection of vital interests.
Data categories: All Data Categories, including ID and Face Geometry Data.
For legal compliance:
We retain and process data as necessary to comply with applicable laws, respond to lawful requests, and defend legal claims.
Legal basis: Legal obligations; legitimate interest.
Data categories: All Data Categories.

5. How We Share Data

We share information only when necessary to operate the service, comply with laws, or improve user safety and experience. Below explains how and with whom we may share your data:

With other members:
Certain profile information and content you choose to share (such as photos, age, interests, or chat messages) may be visible to other users. This helps you connect and interact meaningfully on the platform.
Data shared: Profile Data, Content, Customer Support Data.
With service providers and partners:
We work with trusted third parties who assist us with data hosting, analytics, payment processing, marketing, customer care, and security operations. These partners are bound by confidentiality and data protection obligations.
Data shared: All Data Categories.
With advertising partners:
To deliver relevant ads and promotions, limited data may be shared with advertising networks and analytics providers. This helps ensure that ads are better aligned with your interests.
Data shared: Account Data, Profile Data, Usage Data, Technical Data.
With affiliates:
As part of Rusaka Technologies Pvt. Ltd., we may share information within our affiliated businesses for operational support, fraud prevention, research, and product development.
Data shared: All Data Categories.
With law enforcement or regulatory authorities:
We may disclose data when required by law, to respond to investigations, prevent fraud, protect safety, or defend against legal claims.
Data shared: May include Account, Profile, Technical, and ID Data.
In case of corporate transactions:
If Soulence undergoes a merger, acquisition, or restructuring, your information may be transferred as part of that transaction to maintain continuity of service.
Data shared: Relevant or entire datasets depending on the transaction.

6. Cross-Border Data Transfers

Soulence operates globally, which means your personal data may be transferred and stored in countries outside your own, including the United States or other jurisdictions that may have different data protection laws.

Where such transfers occur, we ensure that appropriate legal safeguards—such as Standard Contractual Clauses (SCCs) or equivalent measures—are in place to protect your personal data and privacy.

7. Your Rights

We want you to remain in control of your information. Depending on your location and local laws, you have the following rights regarding your data:

Access and Portability:
You can request a copy of the data we hold about you or access it directly from your account settings.
Rectification:
You have the right to correct or update inaccurate or incomplete information within your profile, or by contacting our support team.
Deletion (Right to be Forgotten):
You can delete your data by closing your account or requesting permanent deletion through support.
Objection and Restriction:
You can object to specific types of data processing (like marketing) or request that we temporarily stop processing certain information.
Withdraw Consent:
If you have previously given consent for specific data uses (e.g., location access or marketing), you may withdraw that consent at any time in your app settings or device permissions.
Opt-Out of Targeted Advertising:
You can manage ad preferences in “Your Privacy Choices” or within the app’s settings to stop receiving targeted or personalized ads.

We will always respect your privacy choices, and we’ll verify your identity before fulfilling any request to ensure your data is protected.

8. How Long We Retain Data

Account Closure:
If you close your account, data is deleted after a retention window.
Retention Rules:
• Safety retention: 3 months post account closure; up to 2 years if banned.
• Transactions: 10 years (tax & accounting compliance).
• Traffic logs: 1 year.
• Consents: 5 years.
• Customer support: 5 years.
• Profile data (litigation anticipation): 1 year.
• Outstanding legal issues: until resolved.

9. Children's Privacy

Soulence is strictly for users aged 18 and above.
Accounts of suspected underage users will be terminated.

10. Privacy Policy Changes

This Privacy Policy may be updated periodically.
Material changes will be communicated before they take effect.

11. How to Contact Us

India & Global

Rusaka Technologies Pvt. Ltd. – Soulence
T-133, Moongipa Arcade, Off Andheri Link Road, Near Ganesh Chowk,
D.N. Nagar, Andheri West, Mumbai, Maharashtra 400053
📧 Email: support@soulence.xyz

Contact via support@soulence.xyz or the postal address above.
Representation arrangements may be added for GDPR compliance if applicable.

Privacy Policy